ORDER

How do I cancel my order?
Absolutely! If you’ve changed your mind, we can try to help! Simply email us at lylyrevirheadwears@gmail.com as soon as possible. As long as your order hasn’t shipped, we’ll get that canceled for you!

How can I update my order?
If you need to modify your order, email us at lylyrevirheadwears@gmail.com as soon as possible and we’ll do what we can! Depending on how far along your order is in the processing queue, we might be able to accommodate.

Where can I check the status of my order?
That’s easy! You will be sent a tracking number and the carrier for the delivery directly to your email once your order has shipped.

When will my credit card be charged?
Payment on an order is processed at the time it is submitted for processing. In the event that an item cannot be fulfilled, you will be reimbursed immediately back to the original form of payment.

What forms of payment do you accept?
We accept either PayPal or Bank Debit/Credit Cards (Visa, MasterCard, American Express, and Discover)! We currently cannot accept multiple forms of payment

SHIPPING

How can I correct my mailing address?
As long as your order hasn’t shipped, we can probably help! Email us at lylyrevirheadwears@gmail.com as soon as possible!

What countries do you ship to?
We are currently able to ship to the USA and Canada alone. We are working on future international shipments outside of North America.

How much does it cost to ship my order?
We currently offer a simple flat rate shipping fee of $5.99 to ship domestically (within the US and Canada)

How long does it take to process my order?
We work around the clock to get your orders out as quickly as we can! We ask that you allow 5 business days for your domestic order to be processed before it is dispatched with the selected carrier.

How long does it take for my order to arrive?
Domestic orders typically take 3-7 business days from the time your order is processed and shipped.

Can I ship orders to multiple addresses?
Customers are currently limited to one mailing address per order. If you need to ship to multiple individuals, please make sure to submit separate orders!

Returns & Exchanges

Do you accept returns?
In order to be eligible for a return and/or exchange, all products must remain unused and in a re-sellable condition, and must be initiated within 14 days of the delivery date. To begin an initiation process, simply email us at lylyrevirheadwears@gmail.com Please note that shipping costs are nonrefundable and customers will be responsible for the cost to ship items back to us. Upon your package’s return, you’ll be notified of any approved or rejected requests for a refund; in the event that you are approved for a refund, your refund will be processed back to the original form of payment within seven (7) business days.

I received the wrong item! What do I do?
Oh no, that’s on us! If you received the wrong item, we strive to correct it as soon as possible. Email us at lylyrevirheadwears@gmail.com and we’ll review the best course of action together!

I received a damaged product. What do I do? I’m missing an item from my order. What do I do?
Oh no! We’re sorry if you’ve received an incomplete order, but we’d love to help correct it right away! We will always review errors internally and find the best course of action from there. Email us at lylyrevirheadwears@gmail.com and we’ll be more than happy to help.